Cannot view some documents in Webaccess see Rendering File View

  • 3993037
  • 22-Jan-2007
  • 26-Apr-2012


Novell GroupWise WebAccess 7
Novell GroupWise 7


Cannot view some documents and get page showing Rendering File View but then a blank page


The server was loading two instances Webaccess agents and two Document Viewer agents on the same server. Unloading one Webaccess Agent resolved the issue.
Modify load scripts or NCF files to insure only one instance of Webaccess is loaded.

Additional Information

If Clustered: Check load Scripts. The load scripts can be noted in the config.txt. Type load config on the server console to create sys:/system/config.txt file and check for multiple instances of loading Webaccess. Correct by modifying the cluster resource load scripts for all resources in ConsoleOne under the properties of the cluster resource.
If not clustered: check contents of .ncf files noted in the autoexec.ncf that may be loading Webaccess more then one time.