SQL Error when running Custom Report With Active Hours Selected

  • 3990828
  • 20-Apr-2007
  • 27-Apr-2012

Environment

Novell ZENworks 7.5 Asset Management - ZAM7.5

Situation

Problem happens when doing the following:
WebConsole -> Asset Management -> Software Management -> Custom Reports
1)Create a Software Collection.
2)Create a Discovered Product Custom Report and choose "Active Hours" as a report column.
3) Run the report.
Result:
The data you requested is not available.
Details: [Microsoft][ODBC SQL Server Driver][SQL Server]Divide by zero error encountered.

Resolution

Fixed in ZENWorks Asset Management 7.5 Interim Release 2 or newer

Interim Releases can be scheduled to run automatically or can be downloaded manually at https://download.novell.com. The Interim releases can be set up within the ZAM Manager for the Task server to check the site on a scheduled basis, and download and apply them automatically. Please refer to the Help Section details of how to set up automatic downloads if desired.

Each interim release is cumulative. If Interim Release 2 is not available due to a newer interim release being placed on the website, be assured that the code needed is in the later release.

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