iPrint Printer's "Location" information doesn't show on the iPrint ipp page.

  • 3971981
  • 10-Apr-2007
  • 26-Apr-2012

Environment

Novell iPrint for NetWare

Situation

The Printer Agent's Location information doesn't show on the default IPP install page, although the information is seen within iManager.

When generating a report using NetWare Remote Manager, the Location information is not returned, although the information is seen within iManager.

Resolution

1. Manage the Printer Agent in iManager.
2. Click the Identification tab for that Printer Agent
3. Click the Apply button
- These steps will write the Location information to the MOD

Additional Information

The "Location" information is stored in two databases; eDir and the Managed Object Database (MOD). The MOD is comprised of a file named psmdb.dat. For information on where this file is stored, see KB 10092230.

iManager reads the Location information from eDir. The IPP page and the NRM report reads the Location information from the MOD.

There are two ways to get into the condition where the Location information is stored in eDir, but not the MOD.

1. NWAdmin
Adding the Location information using NWAdmin writes the data to eDir and not the MOD.

2. Printer Agent Generation Tool (PAGen.exe)
See KB 10092230 to better understand PAGen. When the MOD database (psmdb.dat) is regenerated using PAGen in the ASSOCIATE mode, eDir will retain the Location information in eDir, but it won't be present in the MOD.

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