User rename fails to Lotus Notes

  • 3970557
  • 18-Feb-2008
  • 26-Apr-2012


Novell Identity Manager 3.5 Support Pack 1 Driver - Lotus Notes
Novell Identity Manager 3.5.0 Driver - Lotus Notes
Novell Identity Manager 3.0 Support Pack 1 Driver - Lotus Notes


Renaming a user does not work in Lotus Notes and produces an error like the one below.

ERROR: NotesSubscriptionShim: processModifyEvent AdminP processing problem. ID = 4000. Message: Notes error: User name not found in Domino Directory


A level 3 trace shows the user rename is getting to the AdminP process, however the AdminP process does not find the user. Lotus Notes needs qualified names in the AdminP operations and in case a non-qualified name is called, the error message above might occur.

You should generate qualified names in policies to avoid getting this error.

Additional Information

In a level 3 trace the following can be seen:

Unqualified name which is causing an error:
DirXML: [12/17/07 10:37:11.23]: TRACE: Notes: processAdminPAttrs: renameNotesUser firstname lastname/org

Qualified name where the rename goes through:
DirXML: [01/28/08 11:08:01.79]: TRACE: Notes: processAdminPAttrs: renameNotesUser CN=firstname lastname/O=org