Error accessing the Software dictionary files on the server

  • Document ID:3968471
  • Creation Date:05-Dec-2006
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Desktop Management

Environment

Novell ZENworks 7 Desktop Management - ZDM7
Novell ZENworks 7 Desktop Management - ZDM7 Inventory

Situation

ERROR: Error accessing the Software dictionary files on the server
Unable to access the Software Inventory tab on the Inventory service object.
Problem happens when upgrading from ZENworks Desktop Management 6.5 to ZDM 7
ERROR: Unable to read the ZENworks software dictionary files from the Inventory server. Reinstall the ZENworks 6.5 Inventory server.

Resolution

Install ZDM7 Support Pack 1.
or
Rename the following files from\Inv\server\DictDir:
generaldictionary.xml_bak
generaldictionary.xml.gz_bak
privatedictionary.xml_bak
privatedictionary.xml.gz_bak
to
generaldictionary.xml
generaldictionary.xml.gz
privatedictionary.xml
privatedictionary.xml.gz