Running IE through NAL crashes when a pdf document is opened up in the IE browser window

  • 3967312
  • 12-Feb-2008
  • 06-Aug-2013


Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Middle Tier
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1


Run IE from a NAL shorcut via the NAL window (agent only workstation), can not load any PDF's.

Run IE from the desktop and not through NAL, PDF's will load.
Run IE from the desktop, open up any PDF on the web, then load IE from a NAL shortcut via the NAL window, PDF's will load.

In all of the steps above, if the Novell Client is installed, PDF's will load


Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 4 Hot Patch 1, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at

Additional Information

As a workaround to the issue, it as identified that changes to the Environment variables set for the application. Applying the workaround by setting the USERPROFILE  Env Variable as shown below, the issue seemed to be resolved.

It's all about the USERPROFILE Env Variable.

App object / Run options / Env. Variabables
USERPROFILE - %*UserProfile%

TEMP - %*UserProfile%\Temp

TMP - %*UserProfile%\Temp

Change Log

18-Nov-09  tgordon  fixed resolution to reflect ZDM not ZLM.
6-Aug-2013 - tgordon - Added the workaround in the additional notes, removed Reported to Engineering.