Environment
Novell
ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Middle
Tier
Novell ZENworks 7
Desktop Management Support Pack 1 - ZDM7 SP1Situation
Run IE from
a NAL shorcut via the NAL window (agent only workstation), can
not load any PDF's.
Run IE from the desktop and not through NAL, PDF's will load.
Run IE from the desktop, open up any PDF on the web, then load IE from a NAL shortcut via the NAL window, PDF's will load.
In all of
the steps above, if the Novell Client is installed, PDF's
will load
Resolution
Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 4 Hot Patch 1, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support
Additional Information
As a workaround to the issue, it as identified that changes to the Environment variables set for the application. Applying the workaround by setting the USERPROFILE Env Variable as shown below, the issue seemed to be resolved.
It's all about the USERPROFILE Env Variable.
App object / Run options / Env. Variabables
USERPROFILE - %*UserProfile%
TEMP - %*UserProfile%\Temp
TMP - %*UserProfile%\Temp
Change Log
18-Nov-09 tgordon fixed resolution to reflect ZDM not ZLM.
6-Aug-2013 - tgordon - Added the workaround in the additional notes, removed Reported to Engineering.