Client crashes on startup

  • 3951761
  • 11-Jan-2008
  • 26-Apr-2012

Environment

Novell GroupWise 7 Support Pack 2
Novell GroupWise Client for Windows

Situation

After the SP2 client has been installed the client crashes on startup.  The problem follows across workstations.  If using an earlier client then clicking on the Mailbox folder prompts the user to select to view in one or two columns.

Resolution

The mailbox folder had been set to View by Panels.  To workaround the issue until a more permanent fix is available set the Mailbox back to View by Details.  To do this use an older client, SP1 for example, and change the Display properties on the Mailbox folder.  Save the settings and log back in with with SP2 client
The client build dated 12-11-07 or later does not show this issue.  The issue has been resolved and will be released in the GroupWise 7 support pack 3 client.

Status

Reported to Engineering

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