Automatic imaging stops working after ZEN upgrade

  • 3948083
  • 19-Nov-2007
  • 16-Mar-2012

Environment

Novell ZENworks 6.5 Desktop Management - ZfD6.5
Novell ZENworks Imaging
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Imaging

Situation

Automatic imaging worked before upgrading to ZfD 6.5. After the upgrade, no work to do is found.
Automatic imaging stops working after 6.5 upgrade
[RAD] Error -603, "zenimgImagingService", "" can be seen in the ZIMGDBG.LOG. See KB 3112868 for instructions on how to enable debug logging for imaging.

Resolution

If this object is missing (whether it was deleted or never created), reinstall the 6.5 imaging component on this server.
If post 6.5 hot patches have been applied to this server, re-apply the patch again after re-installing the 6.5 imaging component.
If post 7 SP1 hot patches have been applied to this server, re-apply the patch again after re-installing the 7 SP1 imaging component.
If this object exists, make sure that the other tab of the -ZIS object has a zenimgImagingServer attribute that points to the server object.
Make sure that the other tab of the server object has a zenimgImagingService attribute that points to the -ZIS object.
If the-ZIS object does not exist, it may have been deleted. Reinstall imaging on this server.

Additional Information

The-ZIS object did not get created by the install.
Starting with ZfD 6.5, the install should create an object in the server's context called -ZIS. This is the ZENworks Imaging Service object, which is used to read eDirectory during automatic imaging tasks. Not only should the object get created by the install... but it should also be referenced in the server object's zenimgImagingService attribute. Also, the other tab of the -ZIS object should have a zenimgImagingServer attribute that points to the server object.

Formerly known as TID# 10096126 & NOVL100486

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