ZHM Error Log Settings and Location

  • 3948002
  • 17-Aug-2007
  • 16-Mar-2012

Environment

Novell ZENworks 7 Handheld Management - ZHM7

Situation

Set enhanced debugging and logging for ZHM7 and locate the log files.

Resolution

Files named StatusLog*.txt in the ZHM installation area (Server, Access Point and Desktop Sync) contain the log information for debugging any problem. For example, see: \program files\novell\zfh and \program files\novell\zfhap directories.
Most of the errors in that log file supply an Explanation field and a Suggestion field which may help in recovering from the error.

In order to get more detailed information, you should change the value of the"Diagnostic Mode” to a decimal value of 0 through 10 in the following registry entries:

HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZENworks for Handhelds\Current Version
HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZENworks for Handhelds Proxy\Current Version
HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZENworks for Handhelds Proxy\Current Version\IP Conduit

The higher the value, the more the diagnostic information printed in the file. Typically 4 is adequate.
Note: Running the server at a higher value will make the file grow large and may make the machine appear sluggish. This should only be used to debug a specific problem.

If the value is set to 4, the database-related diagnostic messages are printed in a separate file in the same folder.
Additional debug files are located on the server at C:\Program Files\Novell\ZfHAP\filedata\Handheld SWD Logs
To get agent debugging information on a managed handheld device, run the ZFH7 agent application. Under "menu", select "view log". Enable the option: "log diagnostics".

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