Novell ZENworks 7 Handheld Management - ZHM7
Set enhanced debugging and logging for ZHM7 and locate the log files.
Files named StatusLog*.txt in the ZHM installation area (Server, Access Point and Desktop Sync) contain the log information for debugging any problem. For example, see: \program files\novell\zfh and \program files\novell\zfhap directories.
Most of the errors in that log file supply an Explanation field and a Suggestion field which may help in recovering from the error.
In order to get more detailed information, you should change the value of the"Diagnostic Modeâ to a decimal value of 0 through 10 in the following registry entries:
HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZENworks for Handhelds\Current Version
HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZENworks for Handhelds Proxy\Current Version
HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZENworks for Handhelds Proxy\Current Version\IP Conduit
The higher the value, the more the diagnostic information printed in the file. Typically 4 is adequate.
Note: Running the server at a higher value will make the file grow large and may make the machine appear sluggish. This should only be used to debug a specific problem.
If the value is set to 4, the database-related diagnostic messages are printed in a separate file in the same folder.
Additional debug files are located on the server at C:\Program Files\Novell\ZfHAP\filedata\Handheld SWD Logs
To get agent debugging information on a managed handheld device, run the ZFH7 agent application. Under "menu", select "view log". Enable the option: "log diagnostics".