Reports are not populated in the Analysis and Advisor tab of the Sentinel Control Center.
Analysis and Advisor
In the Analysis or Advisor tab, Crystal Report list is not updated after loading new reports through Crystal Publishing Wizard.
Reporting Configurations window under the Admin tab has not been updated.
To update Crystal Reporting Configurations
1.Go to the Admin Tab, highlight General Options, click Modify > Refresh (Analysis URL and/or Advisor URL) > Save.
2.Logout of Sentinel Control Center and Log back in.
You are getting general Crystal errors (such as pageserver or database errors).
Hotfixes and Service Patch have not been installed. For more information, see the Crystal Reports Chapter in the Sentinel Install Guide.
Analysis or Advisor tab, while running reports, you get one of the following error messages:
"Crystal Reports: Print Engine
Error [On Cache/Page Server:
"Error encountered by Crystal Page Server. Max processing time/Max records limit reached. [On Cache/Page Server]".
Page Server has a default limit of 20,000 records.
To increase your limit of 20,000 records
1.Start > Programs > Crystal Enterprise > Crystal Configuration Manager. Right-click on Crystal Page Server and select Stop.
2.Right-click on Crystal Page Server
and select properties. In the Command field under the Properties
tab, at the end of the command line add ?maxDBResultRecords
3.Restart Crystal Page Server.
For more information, go to: http://support.businessobjects.com/library/kbase/articles/c2010988.asp
During Advisor startup, Advisor exits due to detecting an already running Advisor process.
Due to an abnormal shutdown such as a power outage, a .lock file is present in the Advisor feed directories.
To delete Advisor .lock files