Unable to access exteNd Application Server when running as a service

Document ID:3923920
Creation Date:31-Jul-2007
Modified Date:16-Mar-2012

Environment

Novell exteNd Application Server 5.2.1
Microsoft Windows Server 2003 Enterprise Edition

Situation

Unable to access the exteNd Application Server with a browser from a different machine (remote) than the Windows 2003 server that it was running on if the exteNd Application Server is running as Windows Service.
Error: "Unable to connect" in the browser

This behavior is not seen if the exteNd Application server is started manually.
This behavior is not seen if the exteNd Application server is running as Windows Service and the browser that is used is on the same Windows 2003 server.

Resolution

The SilverServerService.exe file has not been added to the Firewall on the Windows 2003. Once the file was added to the Firewall, then remote browsers where able to access the exteNd Application Server when it was running as a Windows Service.