Environment
Novell ZENworks 7.5 Asset Management - ZAM7.5
Novell ZENworks 7 Asset Management - ZAM7
Situation
Web Console
would not run due to the Apache Tomcat Service crashing when
connecting to an Oracle 9.x as the database
backend.
Other
symptoms seen were this error logged in the
jakarta_service_*.log:
"2007-07-18
09:58:51][info] JNI An unexpected exception has been detected in
native code outside the VM"
and this DLL
mentioned in the same log (although it is not the only possible one
involved): orantcp9.dll . Any of these sypmptoms should alert the
user to check that TNSNames.ora is being used.
Resolution
We have had an
experience where using something other than tnsnames.ora caused
problems, and the decision was made that ZAM will not support
alternatives to tnsnames.ora.