Environment
Novell iPrint Client for Windows
Novell iPrint for NetWare Novell NetWare 6.5 Support Pack 6
Novell iPrint for NetWare Novell NetWare 6.5 Support Pack 5
Novell iPrint for NetWare Novell NetWare 6.5 Support Pack 4
Novell iPrint for NetWare Novell NetWare 6.5 Support Pack 3
Novell iPrint for NetWare Novell NetWare 6.5 Support Pack 6
Novell iPrint for NetWare Novell NetWare 6.5 Support Pack 5
Novell iPrint for NetWare Novell NetWare 6.5 Support Pack 4
Novell iPrint for NetWare Novell NetWare 6.5 Support Pack 3
Situation
When printing to an iPrint printer using the Fuji Xerox Doc Centre
C240 driver from MS Word, the Windows Spooler will crash.
This problem has been seen with the iPrint Client 4.26, and iPrint Client 4.15.
DUPLICATION STEPS:
- Install the 4.26 iPrint client on Windows XP.
- Add the Fuji Xerox Doc Centre C240 driver to the RMS.
- Create a new iPrint printer, associate the Fuji Xerox Doc Centre C240 driver to the printer.
- Install the iPrint printer on the XP workstation.
- Execute MS Word, and print a document to the printer.
- After a few seconds, an error is thrown:
- Spooler SubSystem App
- Spooler SubSystem App has encountered a problem and need to close. We are sorry for the inconvenience.
Error report:
Error signature:
s2AppName: spoolsv.exe s2AppVer: 5.1.2600.2696
szModName: localspl.dll s2ModVer: 5.1.2600.2584 offset: 0002e92f
At this point, the spooler has stopped and can be restarted manually. After a few more seconds, MS Word crashes.
This problem has been seen with the iPrint Client 4.26, and iPrint Client 4.15.
DUPLICATION STEPS:
- Install the 4.26 iPrint client on Windows XP.
- Add the Fuji Xerox Doc Centre C240 driver to the RMS.
- Create a new iPrint printer, associate the Fuji Xerox Doc Centre C240 driver to the printer.
- Install the iPrint printer on the XP workstation.
- Execute MS Word, and print a document to the printer.
- After a few seconds, an error is thrown:
- Spooler SubSystem App
- Spooler SubSystem App has encountered a problem and need to close. We are sorry for the inconvenience.
Error report:
Error signature:
s2AppName: spoolsv.exe s2AppVer: 5.1.2600.2696
szModName: localspl.dll s2ModVer: 5.1.2600.2584 offset: 0002e92f
At this point, the spooler has stopped and can be restarted manually. After a few more seconds, MS Word crashes.
Resolution
This problem was thought to be fixed in IPPSRVR.NLM dated 27APR2007
or later. However, it has been confirmed that the problem still
exists in this build. The problem is resolved in IPPSRVR that
ships with SP7.
Additional Information
The Driver and the Windows Print Spooler work together in creating
and submitting the print job. They also work together to get
information on the job that was just sent. The Spooler,
at the request of the Driver, sends a GetJob request to the iPrint
client to determine status of the print job. For some reason,
the driver sends the wrong Job ID, causing the problem. The
iPrint client forwards that request to the NetWare server
(specifically IPPSRVR.NLM). IPPSRVR has a bug; instead of
replying with FAIL (because the Job ID is wrong), it replies
with SUCCESS. The Driver/Spooler on the workstation
don't know how to handle the SUCCESS response, because it actually
isn't a success because the Job ID was wrong and could not be
found. This results in the spooler crashing and the end user
sees the error. The fix requires a change to IPPSRVR.NLM, so
that it replies with the correct answer; FAIL.