Unable open the free / busy information an unexpected error occurred

  • 3897776
  • 27-Mar-2007
  • 26-Apr-2012

Environment

Novell GroupWise Connector for Outlook
Novell GroupWise 7 support pack 1
Windows Outlook 2000
Windows Outlook 2003

Situation

Cannot print calendar
ERROR: Unable to open the free / busy information an unexpected error occurred

Resolution

On the PC where Novell GroupWise Outlook Connector is installed:
1. Go to Start
2. Select Run
3. Type CMD and select OK
4. On the command line type fixmapi and press enter

Additional Information

Note. The Fixmaipi command runs a fix in the background and will appear as if nothing is happening, however a new version of the mapi.dll is being copied to the needed locations.