Unable to Login to the ZCC after updating from 10.0.0 to 10.0.1

  • 3894003
  • 19-Nov-2007
  • 28-Mar-2017


Novell ZENworks 10 Configuration Management


After the customer attempted to update his ZCM system from 10.0.0 to 10.0.1, he was no longer able to access the ZCC.
If a valid ID/PWD is entered, no error is returned but a blank web page comes up instead of the ZCC.
If an Invalid ID/PWD is entered, an error is returned stating the ID/PWD is invalid.

Attempts to manually put in the correct URL for the "Home" page and the "Configuration" from the "blank" page after authentication, sends the user back to a ZCC login screen.


With the assistance of Novell Technical Services, the customer was able to manually reapply the patch outside of ZCC to repair the system.