Unable to save documents to gw libraries when logged in as a normal user to win 2003

  • 3883287
  • 11-Jan-2008
  • 26-Apr-2012

Environment

Novell GroupWise 6.5 Client
Novell GroupWise 7.0 Client
Microsoft Office XP (2002)
Microsoft 2003 Server
Microsoft Vista

Situation

Unable to save documents to gw libraries when logged in as a normal user to win 2003

Resolution

There is a registry key that the GroupWise client reads to find out
if GroupWise is currently running and can thereby currently handle
integrations. In Win2k3 this key requires administrator rights in order
to read it.

HKEY_LOCAL_MACHINE\software\microsoft\windows
nt\currentversion\perflib

If you grant set the permissions to allow users to read this registry
key then it should start working again.

Additional Information

STEPS TO REPRODUCE:
- Create a normal user on the win 2003
- Login as a normal user to the desktop/terminal
- Try to open Excel
- You will get the message "this application uses libraries to store
documents...please start groupwise"
- start groupwise but then the same message appears again
- user is still unable to save documents to groupwise libraries.

If you login to win 2003 as the admin user, everything works fine.

Formerly known as TID# 10100166