Cannot install driver for HP LaserJet 4200 PCL 5e

  • 3876544
  • 03-Mar-2008
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management


Trying to install the driver for HP LaserJet 4200 PCL 5e
ERROR:"Printer driver installation failed for HP LaserJet 4200 PCL 5e. Check if provided drivers inf file is in proper format" is shown in zmd-messages.log and the driver is not installed.


This version of the driver cannot be installed via a policy, but a possible workaround is to run the install as a bundle..

Additional Information

The problem is that the driver will not install in quiet mode. Looking at a trace it can be seen that the command used is similar to this:
C:\WINDOWS\system32\rundll32.exe printui,PrintUIEntry /ia /m "HP LaserJet 4200 PCL 5e" /f "D:\Drivers\Printers\lj4200pcl5winvista2kxp2003\hpc4200b.inf" /q
and the install does not work with the /q switch (details of using printui.dll to install printers can be found on Microsoft's web site). HP have been informed of this issue.
It is essential that driver installs be "non-interactive and silent" as described in section 2.4 "Printer Policy" in the"ZENworks 10 Configuration Management Policy Management Reference", found at

Feedback service temporarily unavailable. For content questions or problems, please contact Support.