Error: "SNMP over NCP requires authenticated connection to the NCP Server. Login to the server and try this operation again."

  • 3869974
  • 01-Nov-2006
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Server Management - ZfS65
Novell ZENworks 7 Server Management - ZfS7
Novell Management and Monitoring Services

Situation

Error: "SNMP over NCP requires authenticated connection to the NCP Server. Login to the server and try this operation again."
The servers Trending data is blank/empty.
NMA communications with the Site server fail.
Health Reports data gathering fail is not viewable.
Check for a HR (Health Report) error in the HR folders, files.
Only occurs on some XP SP2 workstations.
Disabling the Microsoft Firewall on the XP SP 2 w/s doesn't change the symptom.
If there is no authenticated connection to the target server, C1 will lockup.

Resolution

Added Consoleone.exe as a trusted .exe to all firewall type software installed on the workstation. In this case, it was Zone Alarm Integrity Desktop 4.0, which was installed only on some of the machines.

Additional Information


Formerly known as TID# 10099661