GroupWise Client Error: 8209 trying to restore messages from backup.

  • 3864678
  • 27-Mar-2007
  • 27-Apr-2012

Environment

Novell GroupWise 6.5
Novell GroupWise 7.0

Situation

GroupWise Client Error: 8209 trying to restore messages from backup.
POA Error: 8200 trying to restore messages from backup.
Error: D069
Error: 8200
Error: 8209

Resolution

POA object did not have File System Rights to the post office backup directory structure.
Assign the POA object , RWCEMF rights.
Assigning Rights to the POA object has been known to resolve this when the Restore Area is the same server or different server, or different volume. Assigning POA object rights can be done in ConsoleOne highlighting the POA object | Right Click | Properties | Rights to Files & Folders tab | Add. Walk the tree to the Restore and Live area directory structures.

NOTE: The restore will also fail with an 8209 error if any portion of the restore area's directory path is longer than 8 characters. For example, if you create a restore area at VOL2:\verylongdirectoryname\restore, the mailbox restore will fail with an 8209 error, but if the path was VOL2:\shortdir\restore, it should work correctly.
 
NOTE: The POA may also require RWCEMF rights to the Live Post Office directory structure as well.
It may also be helpful to reference tid 10083858 for additional information on GroupWise restore problems.
 
This is fixed in GroupWise Bonsai.

Status

Reported to Engineering

Additional Information

There is a bug in versions earlier than GW 6.5.6 that causes 8209 and this bug is more apparent when running Groupwise and restore area on a cluster. This specific cluster issue should be fixed in Groupwise 6.5.6 or later.
There is still a scenario with a restore area located on a different server where a user gets 8209 error accessing a backup mailbox. This has also been reported to a development.

Formerly known as TID# 10083863

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