Methods for removing GroupWise Mobile Server

  • 3862236
  • 24-Jan-2008
  • 10-Dec-2013

Environment

Products:
Novell GroupWise 7 Support Pack 1
Novell GroupWise Mobile Server 1
Novell GroupWise Mobile Server 2
Microsoft Windows 2000
Microsoft Windows 2003

Situation

Purpose:
How to uninstall GroupWise Mobile Server?
Need to uninstall GroupWise Mobile Server and reinstall

Resolution

There are two methods of removing GroupWise Mobile Server. The first listed will allow you to reinstall and retain the databases that have already been created. The second listed will remove the GroupWise Mobile Server and registry entries in order to complete a new install.
The Method 1 needs to be a bit different in case of GMS 2.0 and higher.

Method 1:

GMS 1.0
Uninstall the services from DOS:
C:\Program Files\Intellisync Mobile Suite\bin\AdminService.exe /u

C:\Program Files\Intellisync Mobile Suite\commsvr\bin\commsvr.exe /u

C:\Program Files\Intellisync Mobile Suite\bin\DSiFD.exe /u

Then reinstall the services in DOS:
C:\Program Files\Intellisync Mobile Suite\bin\AdminService.exe /i

C:\Program Files\Intellisync Mobile Suite\commsvr\bin\commsvr.exe /i

C:\Program Files\Intellisync Mobile Suite\bin\DSiFD.exe /i

GMS 2.0

To uninstall the services type the following on the Command Prompt:

C:\Program Files\Intellisync Mobile Suite\bin\SyncServer.exe /u
C:\Program Files\Intellisync Mobile Suite\bin\dsifd.exe /u
C:\Program Files\Intellisync Mobile Suite\CommSvr\bin\commsvr.exe /u
C:\Program Files\Intellisync Mobile Suite\CommSvr\bin\sg.exe /u

To reinstall the services type the following on the Command Prompt:

C:\Program Files\Intellisync Mobile Suite\bin\SyncServer.exe /i
C:\Program Files\Intellisync Mobile Suite\bin\dsifd.exe /i
C:\Program Files\Intellisync Mobile Suite\CommSvr\bin\commsvr.exe /i
C:\Program Files\Intellisync Mobile Suite\CommSvr\bin\sg.exe /i

Method 2:
How to do a clean uninstall of GMS:
1. Delete Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Synchrologic
2. Delete Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\SynchrologicPkgBuilder
3. Uninstall GMS using Add/Remove Programs
4. Remove "Intellisync Mobile Suite Web Site" using Internet Information Services Manager.
5. Delete any files/folders that might be left in C:\Program Files\Intellisync Mobile Suite.

Additional Information


If you want to keep the database do not follow step #5 of method 2.

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