Unable to automatically login from iChain or Access Manager to the User Application

  • 3856491
  • 31-Jul-2007
  • 26-Apr-2012

Environment

Novell User Application 3.0.1
Novell Identity Manager 3.0.1
Novell iChain 2.3 Support Pack 4
Novell Access Management 3 Linux Novell Identity Server

Situation

With either Novell Access Manager or iChain fronting the User Application, not all users were able to Single Sign-on into the User Application 3.0.1. The users were being prompted to login to the User Application. If they logged in again at this point, they were presented with the User Application Portal.
This behavior does not occur with all Users.
This does not occur if the "problem" users access the User Application directly. It only occurs when using either Access Manager or iChain.

Resolution

The users that were experiencing this problem had a special character (i.e.: !, &, @, ..etc) in their password. This is a bug in the redirect area of the User Application. This bug is not reproducible in version 3.5 of the Novell User Application.
If you are unable to upgrade to version 3.5 of the User Application, please open a Service Request with the exteNd Support team for additional assistance referencing this TID

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