Environment
Novell
ZENworks Asset Management 3.3 - ZAM3.3
Novell
ZENworks 7 Asset Management - ZAM7
Novell
ZENworks 7.5 Asset Management - ZAM7.5
Situation
Collection
server(s) are responsible for sending updates, ugrades and scan
messages to a client. Each collection server uses multiple
threads to accomodate the different processes (COLSVRCORE.EXE)
.
Two of the
most common reasons for the a collection server crash due to a core
dump are the increased setting of threads(setting per collection
server) and or the Lost and Found setting (global setting)
enabled.
Resolution
Disable the
check box for the Lost and Found setting within Tools, Enterprise
Options. Along with the removal of the checkbox a Lost and
Found query should be run and any lost and found components should
be deleted from the resulting list. Lost and Found components
are stored and cached in memory for the Collection server's loading
process.
ZAM 7.5 IR5
removed the Gui that allowed a user to set threads for the
collection server and set all threads to 1. If something
prior to that IR is applied and the Gui present, doubleclick on the
collection server and on the main tab be sure that all threads are
set to 1.
Additional Information
Collection
servers will have a symptom of going Unavailable or scans slowing
down or seeming to not take place. Collection server core.dmp
files will be found within the collection severs install \logs
directory along with the ColsvrcoreEvent.log
files.
What is Lostand Found and what will be lost if disabled?
Lost and
Found tracks any workstation component with a Serial number of
Asset tag associated with it. On a subsequent scan if we find
that either of those have changed we place the prior component
record into the Lost and Found table. If the lost and found
function is not being used or not maintained then the data is not
going to be worth much to anyone.
If you
decide you want to continue to use the Lost and Found function but
only on hardware then at the minimum deselect the SW checkbox of
Lost and Found and be sure to run queries periodically to clean out
any record that does not need to be there to keep the data returned
of worth.