iManager 2.6 install fails with ZENworks Asset Management 7.0

  • 3853619
  • 18-Jul-2006
  • 27-Apr-2012


Novell ZENworks Asset Management 7 - ZAM7
Novell iManager 2.6
Microsoft Windows Server 2003 Standard Edition


ZENworks Asset Management 7.0 installs Tomcat 5. When you install iManager it finds Tomcat on the Windows box and does not install Tomcat. iManager will not run with this version that is installed with ZAM.


The workaround for this is to install iManager 2.6 first then install ZAM. The problem here is that Tomcat will have two instances in Services.  They will both start up.  Apache Tomcat is the 5.0 version.  If this one starts up first then iManager will not work.  Stop both instances of Tomcat then start up Tomcat (Version 4.1) then startup Apache Tomcat (Version 5.0).  Now both of them will work just fine.


Reported to Engineering

Additional Information

Windows 2003 SP1
Tomcat 5
Java 1.4.2

Steps to Reproduce:
1- Install and setup ZAM 7.0 SP1
2- Make sure that the Web Console for ZAM is working properly
3- Install iManager 2.6 (Notice that Tomcat shows that it exists and does not need to be installed.
4- An error will come up in the installation that says that it cannot start up Tomcat. Click on OK
5- Try and launch iManager.