Unable to use object selector after running multiple iManager 2.7 Workstation instances

  • 3846725
  • 11-Jan-2008
  • 26-Apr-2012

Environment

iManager 2.7 Workstation on Windows

Situation

Unable to use object selector, object search, or view the Configure iManager page within the iManager 2.7 Workstation for Windows after running multiple instances of iManager on the same computer.

Steps to duplicate:
Open multiple instances of iManager 2.7 Workstation for Windows. Log into both instances. (Note: It does not matter if they authenticate to the same tree or different trees. Next, selected"modify user" in Directory Administration role, and browse to a user but do not perform any actions. Finally, close both instances of iManager 2.7 Workstation for Windows and single new instance. This new instance will nto be functional.

When you try to click on the object selector or enter search data, nothing
happens and no errors are logged. The Configure >iManager Server>Configure
iManager page does not load the config.xml data into the right pane.


Resolution

Work around.

1. Exit all iManager 2.7 Workstation for Windows instances
2. Delete the contents of the 'C:\Documents and Settings\username\ApplicationData\Mozilla\Eclipse\Cache' folder.
3. Restart iManager 2.7 Workstation for Windows.

Once you have deleted the contents of the Cache folder, the problem will go away until you attempt to run multiple instances of iManager 2.7 Workstation again.

Status

Reported to Engineering