Invalid license error message installing the ZAM 7.5 ISO

  • 3834491
  • 06-Dec-2006
  • 27-Apr-2012

Environment


Novell ZENworks 7.5 Asset Management - ZAM7.5

Situation

After download the Asset Management ISO from the Customer care portal with the goal of doing a fresh installation, you are prompted to enter in a license code. After entering in the license code an "Invalid license code" error is generated.

Resolution

If you download the ZAM Asset Management installation from the customer care portal you will be successful using the license key code given if you are doing an upgrade.

However, if you are licensed for Asset Inventory and not Asset Management, then the license key code will prompt you as being invalid only if you are trying to do a fresh installation.

The workaround is to do the fresh installation as an evaluation. Once the install is complete then you can use the Licensing wizard within the ZAM Manager to enter in the Asset Inventory license key code.

Status

Reported to Engineering

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