Facilitator fails to load after updating to SP1

  • 3827504
  • 01-Mar-2007
  • 30-Apr-2012


Novell ZENworks 7 Server Management Support Pack 1 - ZSM7 SP1 Tiered Electronic Distribution (TED)


After upgrading to ZSM7 SP1, the zfs-startup.log shows the following errors:
2006.09.28 14:19:14 [Policy Package Agent:Module] Module ended with the following error: com.novell.application.servman.facilitator.Facilitator
2006.09.28 14:19:14 [Policy Package Agent:Module] *** Exception: java.lang.NullPointerException
2006.09.28 14:19:15 [Policy Package Agent:Module] java.lang.NullPointerException at com.novell.application.servman.facilitator.Facilitator.InitializeDatabase(Facilitator.java:1478) at com.novell.application.servman.facilitator.Facilitator.run(Facilitator.java:710) at com.novell.application.zenworks.loader.ZENModuleThread.run(ZENModuleThread.java:77)
The policy agent does not load completely, so policy distributions might not occur, and Down Server events do not get correctly registered


Fixed in ZENworks 7 Server Management Service Pack 1 Interim Release 3a, available at https://download.novell.com

Additional Information

This problem arises if the Subscriber has the variable "TREE_NAME" defined (which would have been set if the ZEN CPKs have been deployed on this Subscriber). A workaround is to un-set this variable.