Troubleshooting MiddleTier on Linux

  • 3817777
  • 30-Oct-2007
  • 30-Apr-2012


Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Middle Tier


Issues with the middle-tier running on a Linux supported platform
Need to obtain logging for troubleshooting


Steps to troubleshoot middle-tier on linux:
  1. The middle-tier logs are located in /var/opt/novell/xtier directory, and named xterror*.log. (Curently there is no way to enable "debug" mode for the logs).
  2. To determine what of the novell-xtier-* RPMs. Redirect the output of the following command to a file and please to a support engineer:
    rpm -qi novell-xtier-base novell-xtier-core novell-xtier-web
  3. Also, please ensure to apply the latest hotpatches, field test patches, if not already applied.
    Make sure that you have the latest LDAP updates to your Linux server, These are the OpenLDAP client libraries: openldap2-client RPM. This is part of the Linux distribution itself.
  4. As a test try to rename the and restart the xtier service.