Printer settings are overwritten by the printer driver re-distribution.

  • 3805853
  • 05-May-2007
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2
Novell ZENworks 7 Desktop Management - ZDM7
Novell ZENworks for Desktop 3.0
Novell ZENworks for Desktops 3.2
Novell Client 4.8
Novell Client 4.81 for Microsoft Windows NT/2000

Situation

A workstation policy distributes a NDPS printer to a workstation. After the distribution of this printer the driver settings will be changed in order to fit to the printer environment. E.g. Duplex Unit installed, Paper Size, Amount of Memory.

If some times later a second printer will be installed through the same workstation policy. The first and the new (second) printer driver will be installed to the workstation instead of installing just the new one. After the distribution all the setting are lost of the first printer.

You can deduce from additional testing that there is no different between an NDPS or legacy printer object.

The printer distribution process does save the information about an installed printer by using the following registry keys.

HKLM\\Software\NOVELL\Workstation Manager\Printer Data\·NDS Tree name·\·Printer name·
Contains all the information about the printer configuration data like Forms, Memory, and Duplex Unit.

HKLM\\Software\NOVELL\Workstation Manager\Printers\Force Install
By setting the value to 1 the printer drivers will always be installed when the workstation logs in. Default is 0.

HKLM\\Software\NOVELL\Workstation Manager\Printers\·Printer name·
Contains information about the Last Update Time.

Although that the workstation distribution process does track about each individual printer data information and the timestamp of the distributed printers, the distribution process will install the entire printer drivers which are defined in a workstation policy.

Test equipment:
NT 4 SP6a · German
Novell Client 4.8 SP3 / 4.81 · English / German
ZENWorks 3.0 PT1 +/ 3.2

Resolution

This problem has been fixed with a newer version of WMPRTNT.DLL 26DEC2001 this is for use with the 4.81 and 4.82 clients.
For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available at
https://download.novell.com

For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found athttps://download.novell.com

Additional Information


Formerly known as TID# 10065503 NOVL61236