Environment
Novell Access Management 3 Linux Access Gateway
Novell Access Management 3 Access Administration
Access Manager 3 Support Pack 1 Interim Release 1 applied
Situation
When the DNS Server is configured incorrectly, or when the DNS
server is not operating, the health check module of Linux Access
Gateway gets into indefinite state. The administration console
reports the status as "Server is not reporting".
This problem occurs after applying the Access Manager 3 Interim Release 1 patch where changes to the DNS health check process were made to be able to determine the state of a Web server defined using a DNS hostname rather than the recommended IP address of the Web server.
This problem occurs after applying the Access Manager 3 Interim Release 1 patch where changes to the DNS health check process were made to be able to determine the state of a Web server defined using a DNS hostname rather than the recommended IP address of the Web server.
Resolution
To correct this symptom, DNS server needs to be operating
correctly. Once the DNS server is back to operational state, the
Linux Access Gateway health check module recovers
automatically.
Note that this health check issue will not prevent the proxy server from functioning correctly.
Note that this health check issue will not prevent the proxy server from functioning correctly.