iPrint PsmStatus page returns Error 500

  • 3802073
  • 06-Dec-2006
  • 26-Apr-2012


Novell iPrint for Linux Open Enterprise Server Support Pack 2


Going to http://[IPorDNSofiPrintServer]/PsmStatus returns Error 500 after the prompt to authenticate.

When the Print Manager name and context exceeds 40 characters, then a buffer problem can exist. For example, the following Print Manager name may experience this problem:


This Print Manager name will not experience the problem:


The number of characters to count include the Print Manager name, organization names, and organization.


Update the Linux OES Server using Red Carpet.
Or, download the updated iPrint RPM (novell-iprint-server-5.1.20061109-3.i586.rpm) from here.

Restart the Driver Store and Print Manager after installing the updated RPM.
rcnovell-idsd restart
rcnovell-ipsmd restart

Shorten the name of the Print Manager and/or create the Print Manager closer to the root of the Tree Organization so the number of characters is below 40.