Environment
Situation
Resolution
1- See if the problem happens with this user's GW account on another PC. If so then the problem is likely to be in the user's GW user db or the user's archive (if on a network drive).
2- Run GWCheck, Structure, Index, Fix Problems on the User and Message databases.
3- Run GWCheck, Contents, Fix Problems on User and Message
databases.
4- If needed, make a note of the users Options (under Tools), then
run GWCheck, Reset Client Options. This may reset the password also
(if the password was set by the user instead of the admin).
5- Run a Re-create User db (How to perform a Re-create User Database KB 10007720) with GWCheck. Note that this has side affects! There
will be no calendar items restored and mail will be restored BUT
outside of the user's folders under the cabinet.
6- Drop the user from NGWGUARD.DB. See How to drop a user or message database from the
guard.
7- If necessary, archive user mail and calendar items, create a new
account and use the Archive FID Editor utility (How to use GWAFE510 (Archive FID Editor) KB 10014261) to unarchive mail items into the new account.
Notes:
Occasionally the archive database can cause a problem. If this is
suspected, check to see where the user's archive is set to. Then
with GroupWise closed rename this directory. If the problem then
goes away, GWCheck may be run on the archive and the directory
renamed back into place so the GroupWise recognizes it again.
Additional Information
Formerly known as TID# 10061444