ZLM Install ERROR: eDir failed to start properly

  • 3776143
  • 02-Nov-2007
  • 30-Apr-2012

Environment

Novell ZENworks 7.2 Linux Management - ZLM7.2
Novell ZENworks Linux Management 7 - ZLM7

Situation

The message: "eDir failed to start properly. Please ensure that this machine is configured with a static IP Address" is displayed in log when installing ZENworks Linux Management.

Resolution

This message could be misleading - it has been changed to read"eDir failed to start properly. Please ensure that this machine is configured with a static IP or permanently-leased DHCP Address."
This issue has been fixed in ZLM 7.2 Hot Patch 5, and ZLM 7.2 IR 1. To obtain early access to a hot patch with the fix for this problem, Send an email to zen.feedback@novell.com with the subject of "ZLM7.2 Hot Patch". An email reply will be sent with instructions on how to obtain the hot patch.
There could be multiple reasons for this error. Try working through the following:
1) Make sure that the server you are installing onto has a static IP address or a permanently leased DHCP address.
2) Perform an NSLookup and verify that forward and reverse lookups are resolving to the same IP address and DNS name
3) Look in the Hosts file and remove the entry for 172.0.0.2 if it is present.
4) Check that eDir is listening on port 10636. If not, the machine could be missing libstdc++-libc6.2-2.so.3. Install the package compat-32bit-2006.1.25-11.2..rpm

Additional Information

This message is misleading - it has been changed to read "eDir failed to start properly. Please ensure that this machine is configured with a static IP or permanently-leased DHCP Address."
This issue has been fixed in ZLM 7.2 IR 1.

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