Random failures to deploy ZCM 10 agent to clients with ZAM 7.5 Version Agent

  • 3757240
  • 04-Feb-2008
  • 27-Apr-2012

Environment

Novell ZENworks 7.5 Asset Management - ZAM7.5
Novell ZENworks 10 Configuration Management

Situation

Preboot icon shows installing CASA.msi at 2% indefinitely when deploying PreAgentPackage_Complete to a workstation with the shipping version of ZAM 7.5 agent already installed.

Resolution

Rebooting the workstation or stopping the ZAM services and rerunning the deployment may help.

Status

Reported to Engineering

Additional Information

ERRORS (from Event Viewer):
Product: CASA -- Error 1704. An installation for Microsoft .NET Framework 2.0 is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?
Product: CASA -- Error 1935. An error occurred during the installation of assembly'Novell.Casa.MiCasa,Version="1.7.0.0",Culture="neutral",ProcessorArchitecture="MSIL",PublicKeyToken="35ACCFBE728F56C2"'. Please refer to Help and Support for more information. HRESULT: 0x8002802F. assembly interface: , function: CreateAssemblyNameObject, component: {73E2A941-47EB-3611-CBB6-6FC740011D1C}
[ZENPreAgent.AgentMain.downloadAndInstall()]
Installation Failure: C:\WINDOWS\novell\zenworks\bin\downloads\CASA.msi
Error: 1603

Feedback service temporarily unavailable. For content questions or problems, please contact Support.