Hardware Inventory of Treo devices doesn't show serial number

  • 3756799
  • 13-Sep-2006
  • 16-Mar-2012

Environment

Novell ZENworks for Handheld management - ZfH6.5
Novell ZENworks Inventory
PalmOne Treo 300 Handheld Device
PalmOne Treo 600 Handheld Device

Situation

Hardware Inventory of Treo devices doesn't show serial number
Serial number doesn't show up on inventory of Treo 300 handheld devices
Serial number doesn't show up on inventory of Treo 600 handheld devices

Duplicate handheld device objects may appear in eDir tree with (1), (2) ect until the fix is applied. The serial number is part of the information that it uses to link it and know if it is the same device.

Resolution

Fixed in a new ZENworks Handheld Managment Agent for the Palm device. It is found in the file ZfHClient.prc Dated 25 February 2005 or newer.

Additional Information

Palm advertises an API call "SysGetROMToken" to get the Serial Number. However, this does not return the proper value on Treo devices.

Formerly known as TID# 10095713

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