ZPM SubAgent getting ERROR: "Open Request Error"

  • 3738690
  • 04-May-2007
  • 30-Apr-2012

Environment

Novell ZENworks Patch Management - Powered by PatchLink
Microsoft Windows 2000 Server
Microsoft Windows Server 2003 Enterprise Edition

Situation

Errors are seen in Application Event Log
Packages not downloading from Novell Replication Server although all the subscription information appears to be correct.


The description for Event ID ( 1 ) in Source ( PatchLink Update Agent ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: SubAgent: Get TaskList Communications Failure. Open Request Error (1109) An error occurred opening request to
https://novell.patchlink.com/update/update/gravitixISAPI.dll.

The description for Event ID ( 1 ) in Source ( PatchLink Update Agent ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: SubAgent: Get TaskList Communications Failure. Open Request Error (1116) An error occurred opening request tohttps://novell.patchlink.com/update/update/gravitixISAPI.dll.

Resolution

Try resetting the subscription service by performing the following:
  1. On the local ZPM Update Server, open the Service Control Manager => Verify that the ZENworks Patch Management Update Agent Service is"Started” and set to "Automatic”.
  2. Launch"REGEDIT” and look for the KEY_LOCAL_MACHINE\SOFTWARE\PatchLink.com\Gravitix\, rename the SubAgent keys from the registry.
  3. Log back into the Update Web Interface => for ZPM 6.2 (OPTIONS => SUPPORT => RE-REGISTER AGENT) or for ZPM 6.3 (Options => Subscription Tab => . This will re-register your subscription service.
  4. Click on Vulnerabilities; place a check mark next to any report that looks like a clock => click Update Cache. This should re-request the package to download onto to your PatchLink Update server.
  5. Once the package has been requested, please check %Windir%\temp\, if the PatchLink Update Subscription agent is working, you should see a long named folder. This is a good indication that Packages are being downloaded.

For Windows 2003 Servers, a registry change can be made to use Wininet instead of Winhttp. This should start downloading the patches again.

[HKEY_LOCAL_MACHINE\SOFTWARE\PatchLink.com\Gravitix\Agent\Policy]
String Value "UseWinInet"="Y"
This also could indicate that the agent isn't communicating with the Local ZPM PLUS Server . Try to PING the local PLUS by DNS name from that machine. If that doesn't work, PING the PLUS by IP address. If that works, put an entry for your PLUS in your HOSTS file, or resolve the DNS issues.

If you can't PING by either DNS name or IP, then you need to resolve communication issues.

Additional Information


Formerly known as TID# 10100088

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