Environment
Novell
ZENworks 10 Configuration Management
Situation
Managed
Agent login fails with standard error message.
ZENLGN.LOG
shows additonal non-ZCM servers listed. For
example:
ZENLGN
[554-558] [16:29:47] Retrieved host names are:
ZENLGN [554-558] [16:29:47] zcmServer:443
ZENLGN [554-558] [16:29:47] 192.168.0.8:443
ZENLGN [554-558] [16:29:47] non-zcmServer:443
ZENLGN [554-558] [16:29:47] null:8443
ZENLGN [554-558] [16:29:47] zcmServer:443
ZENLGN [554-558] [16:29:47] 192.168.0.8:443
ZENLGN [554-558] [16:29:47] non-zcmServer:443
ZENLGN [554-558] [16:29:47] null:8443
Resolution
The"Retrieved host names" in the client log correspond to the settings
on ZCC Devices -> Servers -> Select Server object ->
Settings -> Infrastructure Management -> Additional DNS
Names
The agent
will try to authenticate against the server's DNS set in these
settings and if they are incorrect or don't resolve to the ZCM
server, the login will fail. Correct these entries or remove
them if they are not used.
Status
Reported to EngineeringAdditional Information
For other TIDs relating to login issues, see TID 3273870 - Troubleshooting ZCM login problems
For more information about logging ZENworks 10 errors see KB 3418069 - Enable debug logging for ZENworks 10 Configuration Management at https://support.novell.com.