HRESULT 0x80004002 No such interface supported

  • 3727876
  • 02-Oct-2006
  • 30-Apr-2012


Novell ZENworks Desktop Management 6.5 - ZDM6.5 Application Launcher (NAL)


NAL will run, then stop running.

The following critical error is in the ZFDNAL.CSV log:

CRIT, 11:17:40.126, USER, 0xc24, 0xc94, NS UI Thread, Failed to get the connection point container HRESULT 0x80004002 No such interface supported
When running MSIEXEC.EXE to install an MSI program,
"The Windows Installer Service could not be accessed. This can occur if you are running Windows in a safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."
When running dcomcnfg, it crashes when opening up my computer.


Contact Microsoft to figure out how to fix COM. There can be multiple reasons why COM is broken.
Re-register the following DLLs by running this command on the Windows workstation:
Regsvr32 Ole32.dll OleAut32.dll OlePro32.dll Comcat.dll Rpcrt4.dll
Run Gpedit | Computer Configuration | Windows Settings | Security Settings | Local Policies | User Rights Assignments | Impersonate a Client after Authentication. Remove and add these groups:



Additional Information

Root Cause:

These are all symptoms that COM (Component Object Model) is broken. (MSIEXEC and DCOMCNFG depend on COM to work)