Environment
Novell ZENworks Desktop Management 6.5 - ZDM6.5 Application
Launcher (NAL)
Situation
NAL will run, then stop running.
The following critical error is in the ZFDNAL.CSV log:
CRIT, 11:17:40.126,
USER, 0xc24, 0xc94, NS UI Thread, Failed to get the connection
point container HRESULT 0x80004002 No
such interface supported
When running
MSIEXEC.EXE to install an MSI program,
"The Windows Installer
Service could not be accessed. This can occur if you are running
Windows in a safe mode, or if the Windows Installer is not
correctly installed. Contact your support personnel for
assistance."
When running dcomcnfg,
it crashes when opening up my computer.
Resolution
Contact Microsoft to
figure out how to fix COM. There can be multiple reasons why COM is
broken.
Re-register the
following DLLs by running this command on the Windows
workstation:
Regsvr32 Ole32.dll
OleAut32.dll OlePro32.dll Comcat.dll Rpcrt4.dll
Run Gpedit | Computer
Configuration | Windows Settings | Security Settings | Local
Policies | User Rights Assignments | Impersonate a Client after
Authentication. Remove and add these groups:
SERVICE
ADMINISTRATORS
Additional Information
Root Cause:
These are all symptoms that COM (Component Object Model) is broken. (MSIEXEC and DCOMCNFG depend on COM to work)