Environment
Novell NetWare 6.5 Support Pack 5
Novell NetWare 6.5 Support Pack 6
Novell NetWare 6.5 Support Pack 6
Situation
During the installation of NetWare 6.5 Support Pack 5, the
server hangs following the loading of the IDECD.CDM driver.
At this point the server must be powered off to regain control of
the box.
It has been determined that any server hardware that contains
the Broadcom/Serverworks HT-1000 chipset can experience this hang
issue.
Current listing of servers reported to Novell that have this
chipset:
HP ProLiant DL385 G2.
Resolution
The HT-1000 chipset is not supported by the IDEATA.HAM disk
driver included with the Support Pack 5 package. To resolve
this problem, do the following:
- Obtain the latest IDEATA driver. This is available at the following web site: https://developer.novell.com/devres/storage/drivers/index.html#Novell. Click on either the version number or the date for IDEATA.HAM to download the zip file. An IDEATA.HAM disk driver with a date of June 6, 2006 or later with a version of 4.28 or later will address this issue.
- Create the following directory path on the DOS partition of the server where the installation is occurring: c:\nwupdate\drivers.
- Copy the extracted contents of the zip file into the c:\nwupdate\drivers subdirectory.
- Start the NetWare Installation. The install will use device drivers in the \nwupdate\drivers subdirectory before those on the NetWare OS Installation CD. These drivers will automatically be copied out of the \nwupdate\drivers subdirectory to the correct location on the server's DOS partition for proper booting.