GroupWise Internet Agent (GWIA) 7 Support Pack 2 crashes on iCal appointment.

  • Document ID:3719802
  • Creation Date:05-Mar-2008
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      GroupWise
      NetWare
      Open Enterprise Server
    • SUSE Products:
      SUSE Linux Enterprise Server

Environment

Novell GroupWise 7 Support Pack 2
Novell GroupWise Internet Agent (GWIA) 7 Support Pack 2
iCal Appointments
Novell NetWare 6.5 Support Pack 6
Novell Open Enterprise Server (Linux based)
Novell Open Enterprise Server (NetWare based)
Microsoft Windows Server 2003 Enterprise Edition
Microsoft Windows Server 2003 Standard Edition

Situation

Symptoms:
GroupWise Internet Agent (GWIA) abends.
GroupWise Internet Agent (GWIA) segfaults.
GroupWise Internet Agent (GWIA) crashes.
GroupWise Internet Agent (GWIA) abends on startup following initial abend.
GroupWise Internet Agent (GWIA) segfaults on startup following inital abend.
ICal appointment message is in the Send or Recieve folder following abend or segfault.
 

Resolution

Correct Steps:
This defect has been fixed and is included in GroupWise 7 Support Pack 3.

Additional Information

Notes:
This failure will occur on every operating system on which GWIA is installed.  In our troubleshooting, an iCal appointment message can be found in the Send or Receive folder after restarting the server.  Removing this iCal message(s) will allow the GWIA to restart successfully until the next iCal appointment is processed.  Not all iCal appointments will cause the GWIA to crash.