Collection Server remains Unavailable after applying IR12

  • 3717572
  • 12-Jun-2007
  • 27-Apr-2012


Novell ZENworks 7 Asset Management - ZAM7


The collection server remains in an Unavailable state even after stopping and restarting the collection server service after applying Interim Release 12.


Fixed in ZENWorks 7 Asset Management Interim Release 13 or newer
Interim Releases can be scheduled to run automatically or can be downloaded manually at The Interim releases can be set up within the ZAM Manager for the Task server to check the site on a scheduled basis, and download and apply them automatically. Please refer to the Help Section details of how to set up automatic downloads if desired.

Each interim release is cumulative. If the Interim Release is not available due to a newer interim release being placed on the website, be assured that the code needed is in the later release.

Additional Information

Collection servers that are by themselves (no manager or task server on the machine) are not updating when IR 12 is applied. The file TFCLIB.DLL is not being copied, so the collection server will not start. This is due to a flaw in the update file. TFCLIB.DLL is designated to go to task servers and managers, but not collection servers and it should be.