TIF viewer does not work when launching IE via NAL

  • 3695187
  • 04-May-2007
  • 30-Apr-2012

Environment

Novell ZENworks for Desktops 4.0.1 - ZfD4.0.1
Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 Application Launcher (NAL)
Novell ZENworks 7 Desktop Management - ZDM7 Application Launcher (NAL)

Situation

Launching Internet Explorer outside of NAL allows the TIF viewer to display images correctly
When NAL is used to launch IE (either with a simple application or a web application), a TIF viewer is not displaying images

Resolution

For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available athttps://download.novell.com
For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found athttps://download.novell.com
Workaround: In the same app object that is launching IE, define the TMP and/or TEMP user environment variables from underneath the Run Options / Environment Variables tab. These can be set to any short directory name (ie, c:\tmp) as they will only be used for this application.

Additional Information

NAL is passing the TMP and TEMP user environment variables as their long path (ie, c:\Documents and Settings\Mike Gord\Local Settings\Temp) instead of passing the short directory name - also known as the 8.3 name - (ie, c:\Docume~1\MikeGo~1\LocalS~1\Temp).

Formerly known as TID# 10098572 NOVL103082

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