Can a provisioning request be reassigned/escalated to the approver's manager?

  • 3679487
  • 26-Oct-2006
  • 26-Apr-2012

Environment

Novell Identity Manager Identity Manager 3.0
Novell Identity Manager Identity Manager 3.0.1

Situation

Is it possible to reassign/escalate a request to another manager?
For example:
A user logs in to the User Application to send a request to her manager. The manager in this case does not want to claim the request, but would like to reassign/escalate the request to her manager.

Resolution

At this time, this functionality can not be done. An option for this is to use the retry addressee when the approver does not work on it. ( a request comes in, it will be sent to the addressee. If the addressee does not response within the specify time (timeout interval value), it will be reassigned to the retry addressee).

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