Environment
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1
Desktop Management
Situation
When a home user initiates a Remote Control request to the a
help desk computer, the 1762 remote control traffic is going
directly to the help desk computer and is not being forwarded
through the middle tier server. Since port 1762 is only
opened to the middle tier server the remote control session is
failing.
Resolution
The middle tier server is not designed to proxy remote control
traffic.
The use of VPN software on the home computer should allow the
computer to connect into the corporate network without needing to
open port 1762.
Additionally, port 1762 could be opened on the firewall.