Loading BrightStor ARCserve for NetWare 9x results in Page Fault Processor Exception abend

Page Fault Processor Exception abends were seen when loading BrightStor ARCserve for NetWare 9x. Below are excerpts of the different abends seen:
1. ABEND: EIP in UNKNOWN memory area
Running process: nlmload 1 Process
Thread owned by NLM: CSLOADER.NLM
2. ABEND: EIP in NWPA.NLM
Running process: TAPESVR CTP Process
Thread owned by NLM: TAPESVR.NLM
3. ABEND: EIP in LIBC.NLM
Running process: CHANGER INIT Process
Thread owned by NLM: CHANGER.NLM

The root of the problem was that BrightStor ARCserve for NetWare 9x software based tape cleaning support was enabled, and the backup device being used also had a hardware level controlled device cleaning feature that was enabled. This is not supported by BrightStor ARCserve for NetWare 9x and is documented in the Computer Associates knowledge base article TEC276817. Disabling the hardware side cleaning feature resolved the abend.

Note that disabling the software cleaning support and leaving only the hardware cleaning enabled still resulted in an abend.

Additionally verify that the server is on the latest supported BrightStor Arcserve for NetWare version and patch level and also the latest available Novell NetWare 6.5 Support Pack and patch level.