Environment
Novell User Application 3.0.1
Novell Identity Manager 3.0.1
Novell GroupWise 7
Novell eDirectory 8.8 for All Platforms
Situation
The Approval Notification email is sent to the correct person
for the Approval Activity within the Provisioning Request.
However, URL that is supplied in the email has host name
(dns) and port for the Novell GroupWise 7.0 server and
the host name (dns) and port for the Novell User Application
server.
i.e.: Please review the details of this request at
https://mail.novell.com:80/IDM/getAFTask.do?apwaDetailId=e85ed4a4057a4937a9850dedb37ccedc&apwaActionScope=user&apwaActionMethod=getDetail
to take the appropriate action.
You can review a list of all requests pending your approval athttps://mail.novell.com:80/IDM/getAFTaskList.do.
As a result, when the Approval person attempts to use one of
the above URLs they are presented with a
"The page cannot be displayed" error in the browser.
Resolution
During the 'Configuring the User Application' step of
the installation of the User Application, the GroupWise Server
information was entered into the 'Email Notify Host'
and 'Email Notify Port' fields instead of the User Application
Server information. According to the 'Installing the User
Application' section of the 'Installing the User
Application' guide of the Identity
Manager 3.0.1 Installation Guide
"Email Notify Host:
Specify the JBoss server hosting the Identity Manager User
Application. For example:
myJBossServer
This value replaces the $HOST$ token in e-mail templates. The
URL that gets constructed is the link to provisioning request tasks
and approval notifications.
Email Notify Port:
Used to replace the $PORT$ token in e-mail templates used in
provisioning request tasks and approval notifications. "
Steps to change the Email Notify Host and Port
information:
1. Run the configupdate utility located in the idm install
directory (i.e.: C:\Novell\idm)
2. When the User Application Configuration wizard appears
scroll down to the Email section
3. Replace the Email Notify Host and Email Notify Port
information with the correct host name (dns) and runtime
port for the User Application environment
4. Press the OK button