GroupWise Mobile Server user cannot log in

  • 3642667
  • 16-Feb-2008
  • 10-Dec-2013

Environment

Products:
Novell GroupWise 7
Novell GroupWise Mobile Server

Situation

Symptoms:
GroupWise Mobile Server user cannot log in
Unable to log in to GMS
GroupWise user in one post office cannot log in to Mobile server WebPIM
GroupWise user in one post office cannot sync mail to a device
Groupwise user in post office other than the Authentication Source Post office are unable to login
Redirection fail for GMS users
ERROR: "GroupWise authenticator error: Error logging into system. [53273] Invalid password"
ERROR: "Invalid password[53505]"
ERROR: "User not on post office[53505]"
ERROR: "Access denied. Caller is not allowed access to a file[33281]"
ERROR: "Access denied. Caller is not allowed access to a file[53273]"

Resolution

Corrective Actions:
NetWare
Please make sure that the following files are installed in the SYS:\SYSTEM Directory or any other directory from where the Post Office Agent loads.
XGAB5.NLM
XGBAS5.NLM
XGCAL5.NLM
XGDM5.NLM
XGMSG5.NLM
If the above files are missing, please copy the missing files listed above from SDD\Agents\NLM\ Directory in to the SYS:\SYSTEM or any other directory where the POA NLMs are installed and restart the Post Office Agent
OR
Reinstall Post Office Agent on NetWare by following the steps listed in the following link
Windows
Please make sure that the following files are installed in the Directory from where the Post Office Agent loads
XGAB10A.DLL
XGBAS10A.DLL
XGCAL10A.DLL
XGDM10A.DLL
XGMSG10A.DLL
If the above files are missing, please copy the missing files listed above from SDD\Agents\NT Directory to the directory where the POA DLLs are installed

Additional Information

Errors in the Log file:
XML parsing error
I 17:05:53.273 bc521c CmmSvr RemoteException: XML parsing error: com.sun.xml.rpc.sp.ParseException:1: Undeclared namespace prefix of element "gwm:loginResponse"
D 17:05:52.945 bc521c MsgSys AuthenticatorThread: calling authenticate for user:testuser
I 17:05:53.273 bc521c CmmSvr RemoteException: XML parsing error: com.sun.xml.rpc.sp.ParseException:1: Undeclared namespace prefix of element "gwm:loginResponse"