Environment
Products:
Novell GroupWise 7
Novell GroupWise Mobile Server
Situation
Symptoms:
GroupWise Mobile Server user cannot log in
Unable to log in to GMS
GroupWise user in one post office cannot log in to Mobile
server WebPIM
GroupWise user in one post office cannot sync mail to
a device
Groupwise user in post office other than the
Authentication Source Post office are unable to login
Redirection fail for GMS users
ERROR: "GroupWise authenticator error: Error logging into
system. [53273] Invalid password"
ERROR: "Invalid password[53505]"
ERROR: "User not on post office[53505]"
ERROR: "Access denied. Caller is not allowed access to a file[33281]"
ERROR: "Access denied. Caller is not allowed access to a file[33281]"
ERROR: "Access denied. Caller is not allowed access to a
file[53273]"
Resolution
Corrective
Actions:
NetWare
Please make sure that the following files are installed in the
SYS:\SYSTEM Directory or any other directory from where the Post
Office Agent loads.
XGAB5.NLM
XGBAS5.NLM
XGBAS5.NLM
XGCAL5.NLM
XGDM5.NLM
XGMSG5.NLM
XGMSG5.NLM
If the above files are missing, please copy the missing files
listed above from SDD\Agents\NLM\ Directory in to
the SYS:\SYSTEM or any other directory where the POA
NLMs are installed and restart the Post Office
Agent
OR
Reinstall Post Office Agent on NetWare by following the steps
listed in the following link
Windows
Please make sure that the following files are installed in
the Directory from where the Post Office Agent
loads
XGAB10A.DLL
XGBAS10A.DLL
XGCAL10A.DLL
XGDM10A.DLL
XGMSG10A.DLL
If the above files are missing, please copy the missing files
listed above from SDD\Agents\NT Directory to the
directory where the POA DLLs are installed
OR
Reinstall Post Office Agent on Windows by following the steps
listed in the following link
Additional Information
Errors in the
Log file:
XML parsing error
I 17:05:53.273 bc521c CmmSvr
RemoteException: XML parsing error:
com.sun.xml.rpc.sp.ParseException:1: Undeclared namespace prefix of
element "gwm:loginResponse"
D 17:05:52.945 bc521c MsgSys
AuthenticatorThread: calling authenticate for user:testuser
I 17:05:53.273 bc521c CmmSvr RemoteException: XML parsing error: com.sun.xml.rpc.sp.ParseException:1: Undeclared namespace prefix of element "gwm:loginResponse"
I 17:05:53.273 bc521c CmmSvr RemoteException: XML parsing error: com.sun.xml.rpc.sp.ParseException:1: Undeclared namespace prefix of element "gwm:loginResponse"