Entering the URL to access the Mobile Server WebPIM does not redirect the login page.

  • 3641129
  • 06-Mar-2008
  • 10-Dec-2013

Environment

Microsoft Windows Server 2003 Enterprise Edition
Novell SLES 10

Situation

Entering the URL to access the Mobile Server WebPIM does not redirect the user to the login page.

Resolution

Tomcat had a problem due to a corruption that originates in a genweb folder having either invalid or no information.
Resolution for a Windows edition of GMS:
  • Stop Intellisync Mobile Suite services.
  • Locate Program files \ Intellisync Mobile Suite \ Tomcat \ webapps folder and rename or delete genweb directory.
  • Start Intellisync Mobile Suite services again and hit the http:/<GMS_IP> web site This will generate new genweb site so it might last for a while till entire directory is regenerated. This could lead into a situation that the login web page does not display immediately so repeat the web site request few times till it is displayed correctly.
 Resolution for a Linux edition of GMS:
  • Stop mobilesuite daemon.
  • Locate /opt/ims/lib/external/tomcat/webapps directory and rename or delete existing genweb directory.
  • Restart Linux box (init 6) and once it is up and started mobuilsuite services, hit the http:/<GMS_IP> web site. You shall be seeing newly generated GMS login web page.

You can also alternatively look at the CoolSolution: