Remote Mgmt auditing is not working

  • 3624824
  • 04-May-2007
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 Remote Management
Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 ZENworks Inventory
Novell ZENworks 7 Desktop Management - ZDM7 Application Launcher (NAL)
Novell ZENworks 7 Desktop Management - ZDM7 Remote Management

Situation

When some Remote Operators control workstations, the auditlog.txt is updated and therefore the audit information is input into the database on the next workstation inventory scan. When other Remote Operators control workstations, the auditlog.txt is not updated.

Resolution

For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available athttps://download.novell.com

For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found athttps://download.novell.com

Additional Information

If the DN of the Remote Operator contains a space, then the audit log file is not updated. For example, a DN like this would work: mike.chicago.corp but a DN like this would not work: mike.chicago office.corp

Formerly known as TID# 10099958 NOVL104611

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