Unable to install a GMS server with any external databases.

  • 3613385
  • 15-Nov-2007
  • 10-Dec-2013


Novell GroupWise 7
GroupWise Mobile Server 2.0x


On the Windows server there was a GMS service formerly installed with a default ASA database.
Installation wizard does not show a step that shall check if it is a cluster installation or if you want to configure an external database.
How to uninstall in the cleanest possible way a GMS from Windows server ?


Uninstall process leaves on the Windows server several Synchrologic registry keys referencing to a former A(daptive) S(erver) A(nywhere) database driver. This is also present in a ODBC Data Source Administrator | System DSN tab. Those leftover information after uninstall process prevents in following new installation on the same server from configuring a GMS service with other external database (SQL) type.
According to a Nokia development some settings and files are left behind to allow customers to uninstall their server and install another version withouit losing existing database information.

Additional Information

This procedure is for clearing all GMS information from your machine, so DO NOT follow these steps if you want any information from a previous installation (users, database, …) to be saved:
  • Go to the control panel and open the Add or Remove Programs applet. Look through the list of applications for an entry entitled Intellisync Mobile Suite and uninstall it.
  • In next you want to delete the Intellisync Mobile Suite directory. Usually, this directory is found in c:\program files. However, if you installed in another location, just go to that location and delete the Intellisync Mobile Suite directory.
  • Start Regedit on a server and go to Hkey_Local_Machine\Software. Locate the Synchrologic key and delete it.
  • Next, locate the HKey_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Installer\Folders key. You will want to delete any entries that include the directory where IMS was installed. By default, IMS is installed in c:\program files\Intellisync Mobile Suite. So, you would want to delete any entries starting with that path. If you installed to a different directory, you will want to look for that and delete items with that in it.
If you were uninstalling GMS1.x, then there was IIS used. With GMS 2.x Apache and Tomcat are used. If you want to remove GMS from IIS, please, follow next steps.
After the registry is cleared, you will want to open the Internet Information Services (IIS) Manager applet from the Administrator Tools menu. If the Administrative Tools menu is not available from the Start menu, you can open the Control Panel and get to it. After you open the IIS Manager, you will want to locate the Intellisync Mobile Suite Website and delete it.

It is possible that during the uninstall process, the folders for the IMS Website were deleted. Windows 2003 will still let you select the website and delete it. It will generate a dialog box saying the underlying folders cannot be found, but it will let you delete the website.

However, Windows 2000 likes to have at least one of the folders available. If you get an error saying the underelying folders cannot be located and it will not let you delete the website, then you have to trick IIS a little. Go to the folder where IMS was installed (it will still be there despite your having uninstalled the software). The IIS error occurs because it cannot find the WWW directory in the IMS directory. So, just create an empty directory named WWW in the IMS directory. You should now be able to delete the IMS Website.