Random hangs on ZENworks Subscriber server with JVM 1.4.2_13

  • 3610704
  • 02-Oct-2007
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Server Management Support Pack 2 - ZSM6.5 SP2 Tiered Electronic Distribution (TED)
Novell NetWare 6.5 Support Pack 6 with JVM 1.4.2_13

Situation

The subscriber process occasionally and randomly hangs during policy refreshes. The ZENworks console no longer takes input and the service must be restarted.

Resolution

Revert back to JVM 1.4.2_9 version.

Status

Reported to Engineering

Additional Information

This is happening during the periodic (approximately 24 hour cycle) refresh that occurs when the service is restarted due to the server's policy requiring changes from its default settings. For example when a server subscriber policy changes the default log level.
Although logging is also halted, the last items seen in the log are typically around a log file cleanup and refresh:
[Policy Package Agent:FacilitatorStub] Adding action entry to database : Distributed Server Package:General:ZENworks Server
Management.!POLICIES.!TED.org.tree
[Policy Package Agent:FacilitatorStub] Attempting to connect to database...
[Policy Package Agent:FacilitatorStub] Log file maintenance scheduled for: vol:\zenworks\pds\ted\sub\ted.log
[Console:Scheduler] Schedule fired: Time to remove old entries from log file: vol:\zenworks\pds\ted\sub\ted.log
[Console:Scheduler] Redirecting log file output to temp buffer
but you don't see matching output:
[Console:Scheduler] Redirection complete...

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