Environment
Novell
ZENworks 6.5 Server Management Support Pack 2 - ZSM6.5 SP2 Tiered
Electronic Distribution (TED)
Novell
NetWare 6.5 Support Pack 6 with JVM 1.4.2_13
Situation
The subscriber process occasionally and randomly hangs during policy refreshes. The ZENworks console no longer takes input and the service must be restarted.
Resolution
Revert back to
JVM 1.4.2_9 version.
Status
Reported to EngineeringAdditional Information
This is
happening during the periodic (approximately 24 hour cycle) refresh
that occurs when the service is restarted due to the server's
policy requiring changes from its default settings. For
example when a server subscriber policy changes the default log
level.
Although
logging is also halted, the last items seen in the log are
typically around a log file cleanup and refresh:
[Policy Package
Agent:FacilitatorStub] Adding action entry to database :
Distributed Server Package:General:ZENworks Server
Management.!POLICIES.!TED.org.tree
[Policy Package Agent:FacilitatorStub] Attempting to connect to database...
[Policy Package Agent:FacilitatorStub] Log file maintenance scheduled for:
vol:\zenworks\pds\ted\sub\ted.log
[Console:Scheduler] Schedule fired: Time to remove old entries from log file: vol:\zenworks\pds\ted\sub\ted.log
[Console:Scheduler] Redirecting log file output to temp buffer
Management.!POLICIES.!TED.org.tree
[Policy Package Agent:FacilitatorStub] Attempting to connect to database...
[Policy Package Agent:FacilitatorStub] Log file maintenance scheduled for:
[Console:Scheduler] Schedule fired: Time to remove old entries from log file: vol:\zenworks\pds\ted\sub\ted.log
[Console:Scheduler] Redirecting log file output to temp buffer
but you
don't see matching output:
[Console:Scheduler]
Redirection complete...